Détails
- 5 Sections
- 5 Lessons
- 10 Weeks
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- Define the term ‘ITIL framework’ and describe the ITIL 4 versionDefine the term ‘ITIL framework’ and describe the ITIL 4 version1
- Define ‘service management’ and ‘value co-creation’ in the context of organisationsDefine ‘service management’ and ‘value co-creation’ in the context of organisations1
- Explain how products, services, utility, warranty and service relationships workExplain how products, services, utility, warranty and service relationships work1
- Recognise different stakeholders in service managementRecognise different stakeholders in service management1
- Discuss each of the four dimensions of the ITIL 4 framework in detailDiscuss each of the four dimensions of the ITIL 4 framework in detail1
Define ‘service management’ and ‘value co-creation’ in the context of organisations
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